Please, I beg you, stop swearing at the delivery platforms

Deliveries are late when it rains, and they get backed up during lunch hours.
But why do you hold the customer service agents hostage and swear at them to take responsibility? Even if it's not swearing, if you're going to be so bold about calculating hourly wages,
you could just contact the driver or the store directly. What exactly do you want from us?
When we are busy, we have 10 chat windows open and respond to them one by one, but everything gets disorganized because of one crazy person.
We do our best while receiving a monthly subscription fee, but we are still lacking. Please stop swearing at the agents.