I don't understand the Seven-Eleven app pickup system

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I made a pickup reservation but arrived a bit late, and the barcode wouldn't scan.
The pickup window was only 2 hours, and since I had pre-ordered it a week ago, I forgot.
When I went a few hours later, they said it was no longer available for sale because the time had passed. When I asked what could be done at the store, they said they just dispose of it.
The expiration date still had 2 days left.
It's not like they're looking for a "pickup master," but they only give a mere 2-hour window 3 days before the expiration date, and if you can't pick it up, the store won't sell it either;
Is this some kind of event to mass-produce waste?
The part-timer said they've disposed of items before even when they were still within their expiration date just because the pickup time had passed.
I think something is wrong.
They should at least make it possible to pick up items within their expiration date.
At the beginning of the year, I bought several gift certificates through the app, but then a few weeks later, they blocked gift certificate payments on the app..
Seven-Eleven seems to have a knack for making customers angry through their app.



What's the point of automatic cancellation if the store prevents you from picking it up anyway?