Regardless of whether the perpetrator or the victim is the one making the claim, isn't the failure of the claim a fact?

I don't know the internal circumstances, so I don't know whether the claimant is the victim or the one who caused the issue, but
anyway, looking at the last few years, it is a fact that the claims have failed to achieve any team leadership or integration.
So, shouldn't they at least be given a position in the claims department??