What I first learned through the Park We incident

I thought this was something that happened because a social service agent was being kind and considerate even though it wasn't their job.
However, an SRT employee explained that installing wheelchair lifts and assisting passengers with disabilities is actually part of the social service agent's assigned duties.
Since people kept saying the agent was doing a favor, I thought it was a gesture of goodwill, but I just learned it was actually their job.
If that's the case, instead of a favor, would it be considered an error in the line of duty?
It seems to be heading that way.
After criticizing Park We and then learning the facts,
it seems like the social service agent isn't entirely without fault either.
Since it happened during their assigned duties...
If that person had been a civil servant instead of a social service agent,
people would have probably cursed them out, saying, "How can a civil servant who receives tax money not even be able to do that?"