Won't civil complaints to government officials increase significantly because of AI??

‌
Civil servants probably won't get fired even in the AI era,
but I feel like the workload for handling civil complaints will increase tremendously..
A large portion of what civil servants do involves residents asking for something, and then the officials looking up regulations, explaining, and providing guidance.
In the past, it was difficult for people to even know what kind of support systems existed,
so there were many systems that were in the regulations but were practically never used.
But now, if you ask an AI, it tells you the method and even the phone number of the relevant department, so people will just contact them first and see.
Furthermore, an even bigger problem is electronic complaints like e-People (Kookmin Sinmungo). When a formal complaint like this is filed,
the procedures are incredibly complex, but now AI can write everything from where and how to file a complaint to the actual content.
Things that people didn't bother doing before because they were too much trouble, they might now file a complaint first, and if it's rejected, they'll search the AI and say, "It says I can do it this way, so why won't you do it for me??"